Shipping policy

DemiAnnMonet Creations

Custom & Personalized Item Shipping Policy

At DemiAnnMonet Creations, each customized and personalized item is made with care and prepared specifically for you. Because custom orders require additional preparation and production time, please review the following shipping policy before placing your order.

1. Processing Time

Custom and personalized orders require additional processing time because each item must be created, customized, inspected, and packaged individually.

Please allow 4–10 business days for processing before your order is shipped, unless a different processing time is stated on the individual product listing.

Processing time begins after:

Payment has been successfully received.
All required customization information has been provided.
Any required photos, names, dates, colors, sizes, or other details have been received.

Orders with missing or incorrect customization information may experience additional processing time.

2. Shipping Time

Once your customized order has been completed and shipped, the shipping carrier's estimated delivery time will apply.

Please remember that processing time is separate from shipping time.

For example, if an item requires 4–10 business days to process and the selected shipping method takes 3–5 business days, the total delivery timeframe will include both the processing time and the carrier's shipping time.

Shipping times are estimates and are not guaranteed unless specifically stated otherwise.

3. Custom Order Approval

Customers are responsible for reviewing all customization information before submitting an order.

This may include:

Names
Spelling
Dates
Colors
Sizes
Measurements
Images or photographs
Text
Design selections
Other personalization details

Once production begins, changes to a customized order may not be possible.

4. Incorrect Customer Information

DemiAnnMonet Creations is not responsible for delays or incorrect personalization resulting from information submitted incorrectly by the customer.

Please carefully review all information before completing your purchase.

If you notice an error after placing your order, contact us immediately at Monetenterprise76@gmail.com. We will make reasonable efforts to correct the information if production has not yet begun.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Please verify your address before submitting your order.

If a package is returned because an incorrect or incomplete address was provided, the customer may be responsible for the additional shipping costs required to resend the package.

6. Lost, Delayed, or Stolen Packages

Once a customized order has been shipped, it is handled by the selected shipping carrier.

DemiAnnMonet Creations is not responsible for shipping delays caused by the carrier, severe weather, holidays, natural disasters, postal interruptions, or other circumstances outside our control.

If tracking information shows that your package has been delivered but you cannot locate it, please contact the shipping carrier and check with household members or neighbors.

7. Damaged Packages

Please inspect your package as soon as it arrives.

If your customized item arrives damaged, please contact DemiAnnMonet Creations within 7 days of delivery.

Please provide:

Your order number
A description of the damage
Clear photographs of the damaged item
Photographs of the shipping package and packaging materials

Do not dispose of the damaged item or packaging until we have had an opportunity to review the situation.

Depending on the circumstances, we may offer a replacement, repair, store credit, or refund when appropriate.

8. Custom & Personalized Items

Because customized and personalized products are made specifically for each customer, they may not be eligible for return, exchange, or cancellation once production has begun, except where required by applicable law or when the item is defective or does not conform to the agreed-upon order.

Please make sure all customization information is correct before submitting your order.

9. Rush Orders

Rush processing may be available for certain customized products.

Rush-order availability, additional fees, and estimated processing times will be provided when available.

A rush-processing fee does not necessarily guarantee a specific delivery date because the shipping carrier controls the transportation and final delivery of the package.